Delivery Information
- Orders will be received within 30 days and can always be earlier according to stock.
- For any return it will have a period of 15 days, as long as the product is in its packaging, unused and without any type of damage.
- You can make your returns by contacting us or requesting it in our mail by message.
French::
Les commandes seront livrées sous 30 jours, ce délai pouvant varier selon la disponibilité des stocks.
Vous disposez de 15 jours pour retourner un article, à condition qu'il soit dans son emballage d'origine, non utilisé et en parfait état.
Pour effectuer un retour, veuillez nous contacter ou nous envoyer un message à l'adresse e-mail indiquée.
Les frais de retour s'élèvent à 40 €.
DELIVERY TIMESCALE
Orders received at Francis Europa website are processed and, dispatched within 4 working days, once order is received, if it is available in stock. Otherwise, your ordering instruments will have to undergo production processes, which may be 1-4 weeks and the production time may vary as per instrument type and quantity.
LOST PACKAGE
It is very rare; we experienced package loss whilst it is in transit. Please wait for 10 days, from the dispatch date to arrive the parcel.
If this time pass away and no packed arrived, please call nearest concerned courier office with tracking number provided. In the unlikely event that the package is not being held, please contact our Customer Services team who will be happy to assist in sending a replacement.
Please note if you do not contact us within 3 weeks, insurance cannot be claimed, so you will not be able to claim any loss.
TRACK AN ORDER
To track your order, simply check tracking number from your account and track it on relevant courier website.